Customers are recommended to keep their own records of water usage by taking regular meter readings and comparing them with previous readings – you only need to read the black on white or white on black numbers. This will give you a rough idea of your ‘normal’ usage. If there is a sudden increase in consumption that cannot be explained, you may have a leak on your supply pipe. If you cannot read your meter because of dirt, condensation or for any other reason, please contact us on 0800 511 8090.
If there is a sudden increase in your usage of water that cannot be explained, you may have a leak on your supply pipe. In such circumstances, we would recommend that you take the following steps:
- Take a meter reading
- switch off your internal stop tap (usually found where the water main rises in the property)
- leave the supply turned off for at least 12 hours (you may find it more convenient to do this at night)
- do not use any water during the time that the stop tap is switched off
- after 12 hours, take another meter reading.
If the reading is the same, you do not have a leak.
If the reading has changed, please contact us on 0800 511 8090 for advice and assistance.